Nanchang lamps have three difficulties after sale: difficult to repair difficult to repair


In the decoration, consumers have spent more and more on the use of lamps, and they will spend thousands or even tens of thousands to buy lamps. However, after the house was renovated, consumers found that the expensive lamps were not guaranteed after the sale. In the past few days, our reporter found in the investigation that there are trilemmas such as difficult to install, difficult to repair, and difficult to maintain after the lamps are sold.

The chandelier becomes a light rib after the sale

My crystal chandelier is broken, but I can't find anyone to repair it! On July 28th, Mr. Lin told consumers that he bought a set of crystal chandeliers two years ago and spent more than 6,000 yuan. Now that the lights are broken, I want to find the dealer who sold the lights to repair it. I didn't expect the boss to go to the building. More than 6,000 yuan to buy things, hanging there to worry about falling down and picking up people, it is really a waste to take it down. Mr. Lin said angrily that such an expensive lamp, there is no guarantee after the sale?

At that time, I felt that it was a lifetime thing to decorate the house, so I didn’t save it. Besides, the first thing people have to look at when visiting is the lights in the living room, so I want to buy some good lights. Mr. Lin told reporters that in June 2006, after he came to the Nanchang Wanshou Palace lighting market, his eyes were illuminated by various lights. Finally, after the comparison, Mr. Lin bought a set of crystal chandeliers priced at 6280 yuan. After the home was installed, in the first few months, the light reflected by the crystal chandeliers created a pretty beautiful effect throughout the living room. But after half a year, the ballast and bulb of the crystal chandelier broke down. I found the merchant to request a door replacement, but I did not expect to be rejected. After paying a 50 yuan door-to-door fee and a material fee of 100 yuan, the crystal chandelier barely supported it for half a year, and the decorative parts on it began to fall off again. By June of this year, the metal reflector connected to the main lamp suddenly fell off, revealing a piece of wire, and the chandelier turned into a light. Mr. Lin worried that the lights would fall on the people, so he went to the shop where he bought the lights to find someone to repair, but who knows that the store had already gone to the building. Mr. Lin lamented that now 600 yuan to buy TV can enjoy the thoughtful after-sales service, but spent 6,000 yuan to buy a lamp but can not find people to repair.

Lighting after-sales trilemma plagued consumers

Nowadays, in many industries, whether it is manufacturers or sellers, it is feared that after-sales service will not affect sales. In the lighting industry, is it really like Mr. Lin’s reflection? Is it really easy to sell lights and difficult to sell? How do consumers evaluate such after-sales? From July 29th, this book Reporters have conducted a survey on the lighting market in Nanchang, and found that there are three difficult problems in the after-sales, difficult to repair, difficult to maintain.

It is difficult to install a wide variety of lines.

At about 11:00 am on July 29, the reporter went to the NVC lighting store in the market of Nanchang Wanshou Palace, where the lamps, ceiling lamps, crystal lamps, floor lamps and other lamps were placed. After entering, the bear manager of the store warmly received the reporter.

What light do you want to buy?

I just renovated and wanted to buy a better light in the living room.

Yes, we are here for NVC lighting monopoly, all kinds of price. If I want to open it for you to see the effect, just pick it up, today we can engage in activities to give you a discount.

How is the chandelier with crystal accessories sold?

According to the above price, 6.8 fold, the discount price is about 1,200 yuan.

So expensive, can you be less?

I also know that you have visited a lot of things, and you will not be able to sell the price at the most. You can only lose a fraction at most.

Is it installed on the door? What should I do if it breaks in the future? Is there any change?

It is not installed, it is installed by itself or installed by an electrician. The lamps are consumables, except for one year of ballasts and lamps, and others are not guaranteed. If it is broken, you can go to the store to see if there are accessories, you can change it, but you need to pay extra. If there are no accessories, there is no way.

After coming out of the NVC lighting store, the reporter went to the Shin Kong lighting store in the market. The waiter of the store told the reporter that the Langen ceiling lamps they sold were not discounted because of the brand goods, and the other miscellaneous lamps were 8.8 fold. When asked whether to install the door and how to sell it, it means that it is not installed at the door, and only the ballast is only after the sale. When the reporter is ready to leave, the waiter of the store also said that if the main light is more than 1,000 yuan, they will install the case once and for all. The reporter's investigation found that there are not many finished lamps on the market, and most of the lamps need to be assembled before they can be used. It is understood that the finished lamps are used for store decoration and display, and a large number of lighting accessories are stored in the warehouse. Hardware accessories include copper parts, elbows, hoses, etc. Glass type has tempered glass, machine-made glass lampshade, glass flower paper lamp, lamp head has plastic lamp head, quartz lamp holder, ceramic lamp holder, electronic type has electronic ballast, Transformers, remote controls, light sources, energy-saving lamps, fluorescent lamps, etc., switches have inductive switches, foot switches, etc., lampshades have cloth cover, wood art, bamboo and rattan, ceramics, sheepskin and so on. Because the lines of high-end lamps are more complicated, it is very difficult for ordinary consumers to install them. Some even do not understand the electricians, and must be installed by professional staff of manufacturers or dealers. However, in the investigation, the reporter found that most of the lamps can be sold at a discount, but there are few businesses that can provide on-site installation services.


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