Samsung's note7 explosion has not stopped. Recently, Samsung Electronics USA announced that it will recall 2.8 million specific models of washing machines. According to the US Consumer Product Safety Commission, 730 problem reports of washing machines have been reported, of which 9 were injured.
According to Taiwan media reports, a Samsung mobile phone user in France - Buidan said that her Galaxy J5 mobile phone exploded on the 6th.
Buidan told the Associated Press today that during the family gathering, she let her 4-year-old son bring her mobile phone to her and noticed that the mobile phone was hot. "When I saw the smoke, I threw it off in a panic," Buidan said. Subsequently, the phone caught fire and the back cover exploded.
Buidan said that the phone was purchased on the website at a discounted price in June this year. She said that she will sue Samsung. Currently, Samsung has not responded to this incident.
In addition to the problems of the product itself, Samsung’s crisis public relations after the “explosion door†incident has been criticized and criticized.
After Samsung’s note7 explosion, Samsung’s attitude was tough. At first, it was emphasized that the user’s operation was improperly caused by an explosion. The attitude was very tough. Later, the attitude softened. The global replacement plan was launched but refused to replace the National Bank Note7. Until October 10, Samsung Note7 was Complete production stoppages worldwide.
During the investigation, Samsung constantly denied that the product itself had problems, and the result was denied while it exploded. After a multi-product and multi-case explosion, it will undoubtedly greatly reduce consumers' trust in the Samsung brand.
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